Glossary & statuses

People

Term	Meaning
Centre owner	The top account of a centre. Can do everything in every branch.
Staff	Anyone with a staff login: portal user, Staff App user, or Room Service Dashboard account.
Service-only staff	Staff App users who only handle service requests (for example housekeeping).
Mother	The customer staying at the centre. She uses the Mother App.
Baby	A newborn under the centre's care. Babies are part of the mother's record and don't log in.
Companion	A family member or other authorised person on the mother's record, for reference and emergency contact. Companions don't log in.
Person In Charge	The staff member responsible for an event.

The stay

Term	Meaning
Branch	One location of a centre. Almost all data belongs to a branch.
Registration	The form a mother fills in, from a link, before she is booked.
Onboard	Booking a registered mother: package, dates, deposit. This creates her stay.
Stay	One confinement period of a mother at a branch.
Planned room	A room picked before check-in. It is a plan only: the room isn't marked Occupied until check-in.
Pre-check-in	The time between onboarding and arrival, including the pre-check-in form.
Check-in / Check-out	The mother arrives and gets her room / her stay ends.
Staying baby	A baby kept in the centre after the mother checks out. It is checked out separately later.
Overstay	Still checked in after the expected check-out date.
Branch transfer	Moving a mother's booking or stay to another branch of the same centre.
Room, Room type, Package	The physical room, its category, and the confinement package sold.
Day of stay	The check-in day is day 1. Used by Mom's Guide and feedback forms.

Daily care

Term	Meaning
Activity	A type of care the branch records, for example Feeding or Temperature. It defines the fields to fill in and the normal ranges.
Featured template	A ready-made activity you can copy into your branch with Add.
Report	One recorded activity for one mother or baby.
Alert	A report with a value outside the activity's normal range. On-duty staff are told straight away, and usually the mother too.
Carried out by	The staff member who did the activity. The branch can hide this from mothers.
Daily Summary	A portal page (and Excel export) with one mother's or baby's reports for one day, with totals.
Summary Report	A Staff App screen with each checked-in mother's and baby's latest report per activity.
Reminder	A repeating task (daily, weekly or monthly, at a set time) for one or more mothers or babies.
Next reminder	A one-off reminder set while recording a report.
Away & Return	The record of a mother or baby leaving the centre (Away) and coming back (Return).
In Center	The Staff App screen showing who is away and who is in the centre.

Services, benefits and events

Term	Meaning
Guest service	Something a checked-in mother can request from her room in the Mother App, for example a towel.
Service request	One request for a guest service.
On duty	A staff member's duty switch in the Staff App. Only on-duty staff get service request notifications.
Room Service Dashboard	A browser screen (TV or tablet) at the nurses' station showing service requests and, with Baby Overview, a card per baby and mother.
Benefit	Something included in a package: a service the mother books (for example a massage), or a product handed over at the counter.
Voucher	The units of a benefit a mother can use, from her package or added by staff. They may have an expiry date.
Daily slot	How many bookings a service takes per weekday.
Event	A centre event (for example a talk) with a venue, a capacity and invited mothers.

Content

Term	Meaning
Announcement	A message from the centre to staff and/or chosen mothers, sent as a phone notification.
Pinned announcement	The one announcement that pops up on the app Home screen until each person has read it.
Handbook	The branch's house rules PDF, one per language. A checked-in mother must accept it once per stay.
Mom's Guide	Confinement guides sent to the mother at check-in or on a set day of her stay.
Feedback form	Questions sent to mothers on a schedule, at check-in or check-out, or once.
Stay Connected	Messages from the branch sent to each mother at her own point in the journey, read in a separate inbox in the app.

Statuses

Stay

Status	Meaning
Pending	Onboarded. The pre-check-in form isn't done yet.
Pre-check-in	The pre-check-in form is done. Waiting for her to arrive.
Checked in	Staying at the centre.
Checked out	The stay has ended. Her records are kept.

Staff

Status	Meaning
Pending	Added, but hasn't finished the first login yet.
Active	Can log in.
Inactive	Deactivated in this branch. Can't log in here.

Reports

Status	Meaning
Not sent (Portal: Unsend)	Saved, but the mother hasn’t received it yet. Can still be edited or deleted in the Staff App.
Sending	Being delivered. It can't be opened for a moment.
Sent	The mother has received it.

Reminders

Status	Meaning
Ready	Created, and hasn't started yet. Only Ready reminders can be deleted.
Active	Running. Items are created each day.
Inactive	Paused.
Expired	Finished. It can only be duplicated.
Unassigned (tag)	No staff receiver is left, so nothing is created. Edit it to add a receiver.

Service requests

Status	Meaning
Pending	Waiting for staff.
Completed	Done by staff. The mother is told.
Cancelled	Cancelled by the mother.
Expired	Still pending when the mother checked out, so it was closed automatically.

Benefit bookings

Status	Meaning
Pending	The mother asked for a date. Waiting for staff to approve.
Approved	Confirmed with a time.
Rescheduled	Moved to another date or time by staff.
Completed	Staff scanned the mother's QR code.
Claimed	A product was handed over.
Rejected / Cancelled	Not going ahead. The voucher can be used again.

Announcements, guest services and events

Status	Meaning
Pending	Announcements and guest services: saved but not published. Nobody sees it. (A new event starts as Unpublished instead.)
Scheduled	Announcements only: will publish itself at the set date and time.
Published	Visible to staff or mothers.
Unpublished	Taken down. It can be edited and published again.