A day in the centre
This page shows how the daily care tools fit together for nurses and care staff.
Start of the shift
- Open the Staff App and switch yourself On duty on the Home screen (see Home & duty status). Only on-duty staff get notifications for service requests.
- Check the Home screen for mothers and babies with alerts, today's reminders and pending service requests.
During the day
| What | What happens | Who | More |
|---|---|---|---|
| Reminders | Every day, the system creates the day's reminders. The receiver gets a "New Reminder" notification 10 minutes before, and ticks it off in the app. | Staff, mother | Mother & baby details |
| Record care | Choose an activity (for example Activity A) and one or more mothers or babies, fill in the fields and save. The report is saved as Not sent. You can also set the next reminder. | Staff | Create report |
| Alerts | If a value is outside the activity's normal range, on-duty staff get an alert straight away, and the mother or baby is flagged. | System | Create report |
| Send reports | Staff allowed to send reports deliver the saved reports. The mother gets "New <activity> Report" (or the alert). | Staff | View report |
| Mother's own reports | For activities the centre allows, a checked-in mother can record her own reports in the Mother App. | Mother | — |
| Service requests | A mother taps a service (for example, a towel) in the Mother App. On-duty staff who handle requests get a notification and see it in the Staff App and on the Room Service Dashboard. Whoever completes it taps it, and the mother is told. | Mother, staff | Service requests |
| Away and return | When a mother or baby leaves the centre, record Away (with the companion). Record Return when they come back. | Staff | Away & Return |
Reviewing the day
In the portal, the centre reviews Activity Report, the Daily Summary and the Away & Return Logs, and can export them.
What staff can record, and what the Room Service Dashboard shows, is set up in Activities.