Benefits & bookings
Your package includes benefits, such as a massage or a baby spa. Each one you can use is a voucher. Book a date in the app, and the centre confirms the time.
How to see your benefits
On Home, tap Redeem Benefits. It shows:
- Your Benefit: benefits you have vouchers for, with how many and when they expire ("Expires: …")
- Other Benefits: other services the centre offers. "Benefits require voucher purchase at the reception counter to book."
How to book a benefit
- Tap Book Now on the benefit.
- On Select a date, choose a day. Each day shows how many seats are available, or Fully Booked. You can book from tomorrow, up to 30 days ahead, and before your voucher expires.
- Enter your preferred time, for example "Morning", "afternoon" or "3:00 PM".
- Tap Confirm & Book.
Booking Confirmed is shown: your booking is waiting for the centre to confirm it. Tap View Bookings to see it.
What happens next
| When | You get |
|---|---|
| The centre confirms your booking | Booking Confirmation with the time. A QR code appears on your booking. |
| The day before, and one hour before | A reminder |
| The centre moves your booking | Booking Rescheduled with the new date and time |
| The centre can't take your booking, or cancels it | Booking Cancelled. Your voucher can be used again. |
How to see your bookings
Go to Account → My Bookings. Tap a booking to see its date, time, status and Reminder Note (for example what to bring). Until the centre confirms it, the time shows "Time pending confirmation".
On the day, open the booking and show the QR code to the staff. They scan it to complete your booking.
Troubleshooting
| What you see | Why, and what to do |
|---|---|
| A benefit is under Other Benefits | You have no voucher left for it. Ask at reception. |
| "The benefit you selected has expired." | Your voucher has expired. Ask the centre. |
| "The benefit you selected has already been fully claimed." | All your vouchers for it are booked or used. |
| "The date you selected is fully booked." | Choose another day. |
| You can't choose today | Bookings start from tomorrow. Ask at reception for today. |
| No QR code on your booking | The centre hasn't confirmed it yet. |
| "The QR code is no longer valid because it has already been used." | The booking is already completed. |