Away & Return
Record when a mother or baby leaves the centre (Away) and when they come back (Return), with the companion who is with them. The Portal keeps the full log (see Away & Return Logs).
How to record Away or Return
- Tap +, then Record Away / Return.
- The list shows today's checked-in mothers and babies, and whether each is in the centre or away. Tap the person.
- Record Away opens if they are in the centre, or Record Return if they are away. Fill in:
- Companions (required): choose one from the mother's companions, or Others and type a name
- Remarks (optional)
- Photos (optional)
- Save.
"Away Recorded." or "Return Recorded." is shown. The person shows as Away on Home, the Dashboard and the Room Service Dashboard until their Return is recorded.
How to see who is in the centre
Tap the In Center card on Home. The screen shows "Away: (number) | In Center: (number)", and the day's Away and Return records.
- Search by mother's name, baby's name or room.
- Filter by date, or by mother or baby.
- Tap a record to see its details: the time, companion, who recorded it, remarks and photos.
A baby who stays in the centre after the mother checks out is still listed.
Troubleshooting
| What you see | Why, and what to do |
|---|---|
| "This mother or baby's away/return status has already been updated. The list has been refreshed, please try recording again." | Someone else recorded it first. Tap OK and record again if needed. |
| Can't save without a companion | Choose a companion, or Others and type a name. |
| A companion is missing | They were removed from the mother's profile. Ask the centre to add them in the Portal, or use Others. |
| A mother isn't in the list | She isn't checked in. |