Home & duty status
Home is the first screen after you log in. It shows your duty status, pending service requests, an overview of the branch, and the list of checked-in mothers and babies.
If your role is Guest Service Request Only, you see a simpler Home with just your duty switch, pinned announcements and pending requests. See Service requests.
How to go on or off duty
Use the On / Off switch at the top of Home.
- Going on duty applies straight away.
- Going off duty asks "Confirm Off Duty? Go off duty? You will stop receiving alerts." Tap Confirm.
While you are off duty, you get no phone notifications for service requests or alerts. They still appear in your Notifications list. Your duty status is the same in all your branches.
A mother can only send a service request if someone who receives it is on duty. Remember to go on duty at the start of your shift.
How to switch branch
- Tap the branch name at the top of Home.
- Choose the branch in Switch branch.
The app reloads in that branch. If you tap a notification from another branch, the app switches to that branch first.
Pinned announcements
When the centre pins an announcement, it pops up on Home. Tap Read Now to open it, or Read Later to close it. Either way, it won't pop up again. While it's pinned, its title also shows at the top of Home.
Pending Requests
If mothers have requested services that are sent to you, a Pending Requests card shows how many. Tap it to see and complete them. See Service requests.
Overview
The Overview cards give a quick picture of the branch. Tap a card to open it.
| Card | Shows | Opens |
|---|---|---|
| Activity Report | How many mothers and babies have an Alert and how many are Normal | Summary Report: everyone's latest report per activity. See Reports. |
| In Center | How many are Away and how many are In Center | In Center. See Away & Return. |
| Bookings | Benefit bookings Pending and Approved | All Bookings. See Bookings & events. |
| Events | Upcoming events | Events. See Bookings & events. |
The mother and baby list
Below the overview is the list of checked-in mothers and babies, with their room, mood, and an Away tag if they've gone out. Mothers and babies with an alert are shown in red.
- Search by mother's name, baby's name or room.
- Status: show only those with an alert, or only normal ones.
- All / Mothers / Babies: show one type only.
- Tap Reset to clear the filters.
Tap a mother or baby to open their details. See Mother & baby details.
A baby who stays in the centre after the mother checks out is still listed.
Troubleshooting
| What you see | Why, and what to do |
|---|---|
| You don't get notifications for service requests or alerts | You are off duty. Switch to On. |
| No Pending Requests card | There are no pending requests for you, or your role doesn't have Guest Service Request → Manage. |
| A mother or baby is missing from the list | They aren't checked in, or a filter is on. Tap Reset. |
| You can't see some mothers' reports | Your branch has Restrict staff to assigned mothers on, and you aren't in charge of that mother. |
| The branch you need isn't in Switch branch | You aren't active in that branch, or your role there has no Staff App access. |