Feedback

The centre would love to hear about your meals, care, room and overall experience.

How to answer a feedback form

1. Tap the Feedback Reminder notification.
2. The form shows the date it was requested for. Answer each question: star ratings, choices, mood (Great, Good, Okay, Low, Struggling) or your own words.
3. Tap Submit.

"Thank you for your feedback!" is shown.

If you missed a daily or weekly form, you can still answer it for up to 7 days.

A feedback form

How to send your own feedback

1. Go to Account → Feedback ("Share your experience with us").
2. Under What would you like to share?, type your message.
3. Optionally tap Add Photo or Add Video.
4. Tap Submit.

"Thank you. Your feedback was submitted successfully." is shown. The centre reads every message.

Troubleshooting

What you see	Why, and what to do
Feedback Already Submitted	You already answered this form. Thank you!
"This feedback form is unavailable."	The centre has closed the form, or it was only for an earlier day.
A question is marked as required	Answer it before submitting.