A mother's stay, step by step
This page follows one mother, Mother A, from her first registration link to check-out. Each step links to the page that explains it in detail.
| Step | What happens | Who | Status afterwards |
|---|---|---|---|
| 1. Registration | Staff send Mother A a registration link (copy it, or send it by WhatsApp). She fills in her details, her companions and her babies, then signs the consent form. A consent PDF is ready about a minute later. Staff can also fill in the form for her, then send her a separate consent link to sign. | Mother, staff | Registration waiting to be onboarded |
| 2. Onboard | Staff check her details and choose a package, dates, an optional planned room and the deposit paid. This creates her account and her booking. | Staff | Stay: Pending |
| 3. App invitation | Mother A gets a WhatsApp message with the app download link. She signs up in the app with a WhatsApp code and sets a password. | System, mother | App: Signed Up (until then, Pending sign-up) |
| 4. Pre-check-in | Staff send her a pre-check-in link. Before she arrives, she fills in her delivery and baby details. | Mother | Stay: Pre-check-in |
| 5. Check-in | Staff give her an available room and confirm her package. The room becomes Occupied, the package's benefits are added to her account, and Mom's Guide starts. In the app, she must accept the handbook first. | Staff, mother | Stay: Checked in |
| 6. During the stay | Staff record care reports and reminders. Mother A requests services, books benefits and events, and reads reports. Staff can change her room, dates or package. | Staff, mother | Checked in |
| 7. Check-out | Staff check her out. The room becomes Available. Her reminders, away records and pending service requests are closed, and the check-out feedback form is sent. For each baby, staff choose whether the baby leaves with her or stays in the centre. A baby that stays is checked out later. | Staff | Stay: Checked out |
Optional: branch transfer. A booking can move to another branch of the same centre. If she is already checked in, she is checked out here and booked again at the other branch.
note
Registration, consent and pre-check-in links work for 7 days. If a mother says the link has expired, copy a fresh one from the portal.
Where to do each step
- Step 1: Mother → Registration in the Portal. See Registration.
- Steps 2, 4 and 5: onboard from Mother → Registration, then pre-check-in and check-in from Mother → Pre Check-in. See Onboard & check in.
- Step 3: the mother's side is in Mother App → Login access.
- Step 6: see A day in the centre, and Mother list & profile for her records.
- Step 7: the mother's profile in the Portal (Check Out). See Check-out & branch transfer.