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Log in

The Staff App and the Mother App are the same app. Staff log in with their phone number.

Before you can log in, the centre must add you as a staff member with a role that has Staff App access. See Staff.

Let’s Get Started: enter your phone number
Let’s Get Started: enter your phone number

How to sign up (first time)​

  1. Install the app and open it. Choose your language.
  2. On Let’s Get Started, choose the dial code and enter your phone number.
  3. Tap I am a staff.
  4. A 6-digit code is sent to you by WhatsApp. Enter it on OTP Verification. If it doesn't arrive, tap Resend OTP after the 60-second countdown.
  5. On Create Your Account, set your password and confirm it.

You are logged in, and Home opens. Your status in the Portal becomes Active.

Password rules

At least 8 characters, with at least one upper-case letter, one lower-case letter and one digit.

If you already set your password in the Portal, just log in with it (see below).

How to log in​

  1. Enter your phone number and tap I am a staff.
  2. On Log In to Your Account, enter your password and tap Log In.

If you work in more than one branch, the app opens the branch you used last. To change branch, see Home.

Log In to Your Account
Log In to Your Account

How to reset a forgotten password​

  1. On the Log In screen, tap Forgot Password.
  2. Enter the WhatsApp code you receive.
  3. On Create New Password, set a new password and save.

You are logged out everywhere, and the app goes back to the start. Log in with the new password.

Troubleshooting​

What you seeWhy, and what to do
"This record does not exist."That phone number isn't a staff account. Check the number, or ask the centre to add you. If you're a mother, tap I am a mother.
"You are not authorized to access this resource…"Your role has no Staff App access. Ask the centre.
"The password you entered is incorrect. Please try again."Try again, or use Forgot Password.
"The OTP you entered is incorrect. Please check and try again."Use the latest WhatsApp code.
"OTP is being sent. Please wait a moment before requesting another one."Wait a minute before asking for another code.
"This phone number is already registered…"You already set a password (perhaps in the Portal). Log in with it.
The WhatsApp code never arrivesTap Didn’t receive the OTP? on the screen, accept WhatsApp's terms, or message us on WhatsApp. See Common Questions.
"There's an update available!"Tap Update and install the latest version from the App Store or Google Play.