App settings

These settings control what mothers and staff see in the app, for the branch you're in.

• Location: Setting → App
• Who can do this: staff whose role has Manage App Setting

Setting → App

How to change a setting

1. Go to Setting → App.
2. For an on/off setting, click its switch. The change is saved straight away.
3. For a phone number or the "Carried Out By" options, click the pencil (Edit) icon, make the change and click Save.

Every change is recorded in the Audit Log.

Activity report settings

Setting	What it does
Show "Carried Out By" to mother	The mother sees the name of the staff member who carried out each activity in her reports. Off: the name is hidden from her.
Receive notifications when a mother creates a report	Staff get a "New <activity> Report Submitted by Mother <name>" notification for every report a mother records. Off (default): staff are only told about mothers' reports that have an alert.
Restrict report access after check-out	After check-out, the mother can no longer see the reports from that stay. A baby's reports stay visible while that baby is still staying in the centre.
Restrict staff to assigned mothers	Staff can only see, create, edit and delete reports for the mothers they are in charge of. Report alerts and mothers' report notifications go only to those staff and the centre owner.
"Carried Out By" options	Choose which staff roles appear in the Carried Out By list when staff create a report. Leave it empty to list all staff with Staff App access.

caution

With Restrict staff to assigned mothers on, only the centre owner can edit or delete reports in the Portal.

Guest service settings

Setting	What it does
Reception phone number and Reception phone number 2	Shown to a mother when she taps Call Reception. She can do this when a service request has waited for more than a minute. It opens WhatsApp.

Troubleshooting

What you see	Why, and what to do
Setting → App isn't in the menu	Your role doesn't have Manage App Setting.
A mother can't see who did an activity	Show "Carried Out By" to mother is off.
A mother can't see an old stay's reports	Restrict report access after check-out is on.
A nurse can't see some mothers' reports, or got no alert	Restrict staff to assigned mothers is on, and the nurse isn't in charge of that mother.
Staff aren't told when a mother records a normal report	Receive notifications when a mother creates a report is off.
Call Reception shows no number	No reception phone number is set.